Terms and ordering information

Confirm your selected plan, device compatibility and exact channel or title requirements with support before ordering.

Plan details

Your plan specifies a duration and maximum simultaneous device connections. Installing an app on more devices does not increase the simultaneous connection allowance. Player software may have its own terms or separate fees.

Invoice payment

Choose a payment preference and exactly one invoice delivery channel at checkout. Checkout does not collect a payment. Support sends the actual invoice. The two-hour unpaid cancellation window starts when the invoice is recorded as issued.

Expired invoices

Do not pay an expired invoice without contacting support. Ask for a new invoice and confirm the current order status. Access is arranged after payment verification, not merely after placing an order.

Availability and acceptable use

Channel, event, title and app availability must be confirmed for your proposed plan. Artwork is illustrative and does not establish affiliation with a broadcaster or platform. Use only content you are authorised to access; keep account credentials private.

Consumer rights

These ordering conditions do not exclude applicable statutory consumer rights. Refund and cancellation enquiries should be sent to support@smartexiptv.me with your order reference.

7-day money-back guarantee

Smartex offers a full refund of the subscription plan price if you request it within seven days of payment. This promise applies to the subscription plans advertised on this website and takes precedence over any narrower refund wording elsewhere on the site.

How to request a refund

Email support@smartexiptv.me or contact WhatsApp support. Include your order number and the contact details used for the order so support can locate your payment.

Refunds are handled by the team using the relevant payment route. The timing of funds reaching you depends on the payment provider; this website does not promise same-day bank or card settlement.

This guarantee does not limit your rights under applicable law. Contact support before paying an expired invoice.